Refund policy

Refund Policy

At Rapunzel Braids & Extensions, we take great care in creating and packaging each order with love. As many of our items are handmade and used in personal care, we have a policy in place to ensure safety, hygiene, and fairness.

Please Choose Carefully

Due to the personal nature of our products, we’re unable to offer refunds or exchanges for change of mind. We kindly ask that you choose thoughtfully before placing your order.

Hygiene Policy

For hygiene and health reasons, we cannot accept returns on any hair products, including reusable ponytails, accessories, and glitter, once they have been opened or worn.

Faulty or Incorrect Items

If your item arrives damaged or incorrect, we’re here to help! Please contact us within 7 days of delivery with your order number, a description of the issue, and clear photos of the product. If approved, we will issue a replacement or refund.

Please Note

• Refunds are not available for postal delays or errors beyond our control.
• Custom-made or personalised items are non-refundable unless faulty.
• All returns must be approved before being sent back to us.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at.

- rapunzelhairsupplies@gmail.com

If you have any questions or need support with your order, feel free to reach out via our contact form or email us at [your email address].

Thank you so much for supporting our business